Terms of Service

1 Acceptance & Master Agreement Scope

These Terms of Service (“Terms”, “Agreement”) constitute a legally binding agreement between you or the entity you represent (“Client”, “you”) and Ambic Infotech (“Ambic”, “we”, “our”), having its primary office at B-22, Amrapali Shopping Centre, Ambli Bopal Road, Ahmedabad, India.

By browsing our web portal, submitting technical requests, commissioning pilot trials, or executing formal Statements of Work (SOW), you confirm that you have read, understood, and agree to be bound by these Terms in conjunction with our Privacy Policy and Security Standards.

2 Scope of Services & Custom Deliverables

Ambic Infotech provides high-accuracy software engineering, data extraction, and process automation solutions, including but not limited to:

• Large-Scale Web Scraping & Crawling: Distributed multi-threaded extractors, browser automation (Playwright, Puppeteer, Selenium), proxy pool rotation, DOM anti-bot mitigation, and delivery in structured formats (JSON, CSV, Parquet, MySQL, PostgreSQL, MongoDB, Snowflake).
• Python Automation & RPA: Custom process bots, workflow schedulers, desktop automation, API data sync pipelines, and unattended cron daemons.
• Artificial Intelligence & NLP Solutions: Text classification pipelines, LLM fine-tuning, embeddings, sentiment analytics, and custom machine learning workflows.
• Comprehensive Market & Competitor Intelligence: Pricing tracking, catalog synchronization, eCommerce indexing, and industry benchmark reports.
• B2B Verified Lead Generation: Verified business intelligence, decision-maker enrichment, and company hierarchy modeling.
• Document OCR & Data Digitization: High-speed optical character recognition, PDF parsing, table extraction, and dual-layer human quality assurance.
• Full-Stack Web Systems & UI/UX: Enterprise dashboards, portal design, API integrations, and cloud deployments.

3 Client Responsibilities & Ethical Compliance

To ensure smooth project execution and regulatory adherence, the Client agrees to:

• Accurate Technical Input: Supply clear target URLs, schema specifications, expected frequency, and sample outputs required to calibrate our parsers.
• Lawful Intended Use: Ensure that your intended use of the extracted data, research, or automation workflows complies with all applicable regional and international laws, regulations, and industry guidelines.
• Authorized Credentials: If providing access keys, API tokens, or login credentials for private portals, the Client represents that they are fully authorized to access those systems and grant Ambic Infotech engineering access solely for project execution.

4 Confidentiality & Non-Disclosure (NDA)

Confidentiality is fundamental to our client partnerships:

• Strict Non-Disclosure: Both parties agree to protect all Confidential Information (including business models, schemas, credentials, pricing, and project code) with the same degree of care as their own proprietary assets.
• Bilateral Execution: We routinely execute mutual Non-Disclosure Agreements (NDAs) prior to any in-depth architectural discovery session or repository access.
• Zero Resale: Ambic Infotech will never resell, license, or repurpose custom datasets, proprietary scrapers, or target lists developed specifically for a Client to any competitor or third party.

5 Intellectual Property Rights & Deliverable Ownership

Ambic Infotech retains ownership of its pre-existing proprietary frameworks, generic utility libraries, core proxy management engines, and internal development tools (“Pre-existing IP”) used to power client deliverables. Ambic grants the Client a perpetual, worldwide, royalty-free license to use any embedded Pre-existing IP necessary for the operation of the deliverables.

6 Project Milestones, Invoicing & Payment Terms

• Milestone-Based Execution: Custom engineering projects are structured around clear milestones (e.g., Pilot Sample → Schema Validation → Production Stream → Final Delivery).
• Transparent Pricing: All quotes are all-inclusive with zero hidden costs. Cloud compute, proxy bandwidth, and maintenance parameters are explicitly itemized in the SOW.
• Currencies & Settlement: Invoicing is available in USD ($), EUR (€), GBP (£), or INR (₹) via direct bank wire (SWIFT / ACH / NEFT) or approved international gateways. Work commences upon agreed advance confirmation.

7 Quality Assurance, SLAs & Bug Warranty Window

• Accuracy Guarantee: We guarantee 99%+ data cleanliness, schema adherence, and deduplication on agreed deliverables.
• Warranty Window: All custom scrapers and automation bots come with a standard 30-day bug-fix and maintenance warranty starting from the date of final delivery. If target website DOM modifications break an extractor during this warranty, our team fixes the parser at zero additional charge.
• Ongoing Maintenance: Extended monthly pipeline monitoring and proactive scraper health maintenance SLAs are available for continuous mission-critical data streams.

8 Limitation of Liability

To the maximum extent permitted by applicable law, Ambic Infotech shall not be liable for any indirect, incidental, special, punitive, or consequential damages (including loss of profits, data corruption, business interruption, or third-party platform suspension) arising out of or related to the use of delivered software, tools, or data streams.

In all cases, Ambic Infotech’s aggregate liability under any engagement shall be limited to the total fees actually received by Ambic Infotech from the Client under the specific Statement of Work giving rise to the claim during the preceding three (3) months.

9 Termination & Notice

Either party may terminate an ongoing engagement or monthly service agreement upon thirty (30) days written notice. In the event of material breach, the non-breaching party may terminate immediately if such breach remains uncured for ten (10) days following formal written notice. Upon termination, Client shall pay for all verified work completed up to the termination date.

10 Governing Law & Dispute Resolution

This Agreement shall be governed by, construed, and enforced in accordance with the substantive laws of India, without regard to conflict of law principles. Any dispute, controversy, or claim arising out of or relating to this Agreement shall be subject to the exclusive jurisdiction of the competent courts situated in Ahmedabad, Gujarat, India. Both parties agree to attempt good-faith informal negotiations before initiating formal legal proceedings.